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Frequently Asked Questions
How do I get a refund for a failed UPI transaction?
Under RBI's TAT circular, your bank must auto-reverse any failed UPI/IMPS transaction within T+5 business days. If they don't, they owe you ₹100 per day in compensation. Generate a legal notice on Lawly citing the Payment and Settlement Systems Act §18 and the RBI auto-reversal circular. If unresolved, file a complaint on cms.rbi.org.in (RBI Integrated Ombudsman).
What are dark patterns and can I complain about them in India?
Dark patterns are deceptive UI designs like subscription traps, basket sneaking, forced actions, and false urgency. Since November 2023, the CCPA Dark Patterns Guidelines ban 13 specific patterns as unfair trade practices under CPA 2019 §2(47). Companies face penalties up to ₹50 lakh. Lawly generates notices specifically citing these guidelines.
How much RERA delay compensation can I claim from my builder?
Under RERA §18, you can claim interest at SBI MCLR + 2% (or state prescribed rate) on every payment made, calculated from the promised possession date. You have two options: withdraw with full refund + interest, or continue with delay interest. Lawly auto-calculates the exact amount based on your payments and delay period.
What is the compensation for a cancelled domestic flight in India?
Under DGCA CAR Section 3, Series M, Part IV: cancellation with less than 24h notice entitles you to up to ₹20,000 + alternate flight or full refund. Denied boarding pays 200-400% of the basic fare. Delays over 6 hours require meals, hotel, and ₹20,000 compensation. File on AirSewa (airsewa.gov.in) and use Lawly for the legal notice.
My health insurance claim was rejected — what can I do?
Under IRDAI Regulation 17(7), insurers must provide specific written reasons for rejection within 30 days. Vague rejections are themselves regulatory violations. After 2 years from policy start, they cannot repudiate your policy for non-disclosure (Insurance Act §45). Use Lawly to generate a notice citing IRDAI regulations, then escalate via IGMS (igms.irda.gov.in) → Insurance Ombudsman → Consumer Commission.
Can I get a refund from Byju's, Unacademy, or other ed-tech companies?
Yes. Education is a "service" under CPA 2019. False placement/job guarantees are unfair trade practices under §2(47). Ed-tech platforms must comply with E-Commerce Rules 2020. UGC Refund Guidelines 2023 mandate proportionate refunds even after course start. CCPA has issued orders against multiple ed-tech firms. Lawly cites all applicable provisions.
How do I fix a wrong CIBIL or credit score in India?
Under CICRA 2005 §15, you can dispute inaccurate credit data. The credit bureau must resolve within 30 days; the reporting bank must rectify within 21 days. Wrong reporting is "deficiency in service" under CPA 2019. Use Lawly to send a legal notice to both the bank and the credit bureau demanding correction + compensation for financial loss.
What if I got expired food from Blinkit, Zepto, or Swiggy Instamart?
Selling expired food is a criminal offence under FSSA 2006 §59 — up to 6 months imprisonment + ₹5 lakh fine. Quick commerce platforms are Food Business Operators (FBOs) and must hold FSSAI licenses. Report to the local Food Safety Officer and use Lawly to send a legal notice citing FSSA §§26, 27, 59 and FSSAI labelling regulations.