The problem
Ed-tech companies like Byju's, Unacademy, WhiteHat Jr, and others promise placement guarantees, job assurances, or course quality they can't deliver. When you ask for a refund, you get the runaround — no-refund clauses, delayed responses, or outright ghosting.
Your legal rights
- CPA 2019: Education is a "service" — all consumer protection rights apply. False placement guarantees are unfair trade practices under §2(47).
- UGC Refund Guidelines 2023: Mandate proportionate refunds even after course commencement.
- E-Commerce Rules 2020: Ed-tech platforms selling online must comply with cancellation and refund obligations.
- CCPA Enforcement: CCPA has issued orders against multiple ed-tech companies for misleading advertisements and unfair contracts.
How to escalate
- Request a refund in writing via email (keep receipts and enrollment documents).
- Send a legal notice under CPA 2019 citing unfair trade practices and UGC Guidelines.
- File a complaint with the CCPA (ed-tech enforcement unit).
- File on e-daakhil.nic.in (Consumer Commission) for refund + compensation.
Generate your legal notice
Lawly's AI cites CPA 2019, UGC Refund Guidelines, and E-Commerce Rules to generate a notice demanding your refund + compensation for mental agony.
Start your notice — ₹199