Can I file a consumer court complaint online against Amazon, Flipkart, or Zomato?

Yes. EDAAKHIL allows complaints against any company including Amazon, Flipkart, Zomato, Swiggy, Myntra, Airtel, Jio, HDFC Bank, and any other seller or service provider. Name the Indian registered entity as the opposite party. For Amazon India, that is Amazon Seller Services Pvt. Ltd.

What happens after I submit my complaint on EDAAKHIL?

After submission: (1) You receive a Diary Number immediately. (2) The Registrar reviews and admits the complaint (usually within 7–15 days). (3) Notice is served on the opposite party. (4) The company must file a written response within 30 days. (5) If no response, the Commission may pass an ex-parte order in your favour. (6) Hearings are scheduled — you can join via Zoom/video call. (7) Final order is passed and uploaded on EDAAKHIL.

Free to File Updated April 2026 No Lawyer Needed

Consumer Court Online Complaint — Complete EDAAKHIL Guide (2026)

File a consumer court complaint 100% online in India using the EDAAKHIL portal (edaakhil.nic.in). This guide covers every step — from registration to getting your money back — with filing fees starting at just ₹100 and no advocate required.

Quick Summary

✅ Portal: edaakhil.nic.in — official Government of India portal
✅ Free for claims up to ₹5 lakh — filing fee is only ₹100
✅ No lawyer needed — Section 35(1), Consumer Protection Act 2019
✅ Attend hearings from home — video conferencing supported
✅ Works in every state including Karnataka, Delhi, Maharashtra, UP
⚡ Pro tip: Send a legal notice first — 60% of cases settle without court

Jump to section

→ Before you file: try these first
→ How EDAAKHIL works
→ Documents you need
→ 8-step filing guide
→ Filing fees table
→ Which Commission to choose
→ What happens after filing
→ State-wise court guides
→ Frequently asked questions

Exhaust These Channels Before Filing in Court

Consumer court is the right move, but it can take 6–12 months. The following steps are faster and often get you a refund without court involvement:

Step A

Company Grievance Officer (48 hours)

Every e-commerce platform and major company must by law appoint a Grievance Officer (under Consumer Protection (E-Commerce) Rules 2020 and IT Rules 2021). File a formal written complaint with them and get an acknowledgement. If unresolved within 30 days, you have solid grounds to escalate.

Step B

National Consumer Helpline — 1915 (free, 24x7)

Call the toll-free number 1915 or file at consumerhelpline.gov.in. NCH mediates directly with the company. Most large brands are convergence partners — they respond within 15–30 days to avoid escalation.

Step C — Fastest

Send a Legal Notice via Lawly (resolves 60% of cases in 30 days)

A formal legal notice citing the Consumer Protection Act 2019 puts the company on legal notice. ~60% of disputes settle here because companies want to avoid court costs and bad press. Use Lawly to generate your legal notice in minutes, then send via registered post.

Only file in Consumer Court if the above three steps fail — or the amount is large enough (>₹50,000) to warrant the effort. EDAAKHIL is still comparatively fast (3–5 months target) and fully online.

What Is EDAAKHIL and How Does It Work?

EDAAKHIL (Electronic Filing, or "e-Daakhil") is the Government of India's online portal for filing cases with the Consumer Disputes Redressal Commissions (CDRCs) — commonly called Consumer Courts or Consumer Forums.

Launched in 2020 by the Ministry of Consumer Affairs under the Consumer Protection Act 2019, it allows consumers to:

File complaints against any company or seller online — without visiting any court office
Upload evidence digitally (PDFs)
Pay filing fees online (UPI, net banking, cards)
Track case status and hearings online
Attend hearings via video conferencing from home

It is available for all three tiers of Consumer Courts: District Commissions (claims up to ₹1 crore), State Commissions (₹1–10 crore), and the National Commission (above ₹10 crore).

Documents You Need to File a Consumer Court Complaint Online

Prepare these as PDF files before starting. Good documentation dramatically improves your chances of a favourable order.

📄Purchase invoice, receipt, or order confirmation

📸Screenshots of product/service description at time of purchase

💬Chat transcripts and emails with customer care

📋Grievance Officer complaint and acknowledgement

📦Photos/videos of defective product or wrong delivery

📬Copy of legal notice sent (if any)

🏦Bank statement showing payment deducted

🪪Aadhaar/PAN for identity verification

How to File a Consumer Court Complaint Online — 8 Steps

Step 1

Register on EDAAKHIL

Visit edaakhil.nic.in. Click New User Registration → fill name, mobile, email, and address → verify mobile with OTP. Your login credentials arrive by SMS. Log in and complete your profile.

Step 2

Choose the Right Commission

On the dashboard, click File Complaint and select:
District Commission — claim value up to ₹1 crore (this covers most consumer disputes)
State Commission — ₹1 crore to ₹10 crore
National Commission — above ₹10 crore
Then select your state and district. You can file in the district where the company is registered OR where you made the purchase/transaction.

Step 3

Send a Legal Notice First (Highly Recommended)

Before paying the filing fee, send the company a formal legal notice via Lawly or registered post. Courts look favourably on complainants who gave the company a fair chance to respond. If the company ignores your notice, that non-response is admissible evidence in court.

Step 4

Fill in Complainant Details

Enter your full name, address, phone number, and email. If filing on behalf of a minor or another person, mention your relationship. Add your Aadhaar number for verification.

Step 5

Fill in Opposite Party (Company) Details

Enter the company's registered legal name (e.g., "Amazon Seller Services Private Limited", not just "Amazon"), registered address (find it on the MCA21 portal at mca.gov.in), and contact details. List the Grievance Officer as Point of Contact. You can add multiple opposite parties if more than one company is responsible.

Step 6

Write the Facts of the Complaint and Relief Claimed

This is the most important section. Clearly state:

Facts: What you bought, how the company failed, timeline of events, steps taken to resolve
Law violated: E.g., "Deficiency of service under Section 2(11) of the Consumer Protection Act 2019" or "Violation of the Consumer Protection (E-Commerce) Rules 2020"
Relief claimed: Specific amounts — (1) Refund of ₹X, (2) Compensation for mental agony ₹Y, (3) Litigation costs ₹Z. Always include a compensation amount — you are entitled to it under Section 39(1)(d).

Step 7

Upload Documents and Pay Filing Fee

Upload all evidence as PDF (max file size per document is usually 2–5 MB; merge into one PDF if needed). Then pay the filing fee online via UPI, net banking, or debit/credit card. You will get a payment receipt instantly.

Step 8

Note Your Diary Number and Track the Case

After submission, you receive a Diary Number. The Registrar reviews and admits the complaint. Once admitted, the case gets a case number. You can track everything on the EDAAKHIL dashboard. Hearing summons are served on the opposite party, and you can join hearings via video call.

Consumer Court Filing Fees (EDAAKHIL 2026)

Claim Value (₹)	Filing Fee	Commission Level
Up to ₹5 lakh	₹100	District Commission
₹5 lakh to ₹10 lakh	₹200	District Commission
₹10 lakh to ₹20 lakh	₹400	District Commission
₹20 lakh to ₹50 lakh	₹1,000	District Commission
₹50 lakh to ₹1 crore	₹2,000	District Commission
₹1 crore to ₹10 crore	₹2,500	State Commission
Above ₹10 crore	₹5,000	National Commission

Source: Consumer Protection (Fees) Regulations 2020. No court fee if amount is not quantifiable (e.g., deficient services cases with only injunctive relief).

Which District or State Should You File In?

Under Section 34 of the Consumer Protection Act 2019, you can file in the district where:

The opposite party (company) has its registered office or principal business place, OR
The cause of action arose (where you ordered, received, or used the product/service), OR
You (the complainant) reside or carry on business

This 2019 change is consumer-friendly — you can file from your own city even if the company is registered in Bangalore or Mumbai.

Consumer Court Online Complaint by State

All states use the same national EDAAKHIL portal. Select your state's District Commission when filing. For reference, here are the major cities with their own District Commission pages:

Bangalore Delhi Mumbai Hyderabad Chennai Kolkata Pune Ahmedabad Jaipur Lucknow Surat Chandigarh

What Happens After You Submit Your Consumer Court Complaint?

Diary Number issued — You get this instantly on submission.
Scrutiny by Registrar (7–15 days) — The Registrar checks if the complaint is complete. If any documents are missing, you get a deficiency notice via email/SMS to upload them.
Case admission — If complete, the complaint is admitted and a case number assigned. Notice is sent to the opposite party.
Company's response — The opposite party must file a written statement within 30 days of receiving notice (extendable by 15 days on showing cause). If they don't respond, the case can be decided ex-parte in your favour.
Hearing dates — Both parties get hearing dates. Join via video conferencing through EDAAKHIL. You can also authorize a representative to attend on your behalf.
Final order — The Commission issues a written order, uploaded on EDAAKHIL. If you win, it may direct the company to refund + pay compensation + litigation costs.
Execution of order — If the company does not comply within 30 days of the order, you can file an execution petition on EDAAKHIL to enforce it.

Skip the Court Queue — Settle in 30 Days with a Legal Notice

~60% of consumer disputes settle when the company receives a properly drafted legal notice. Lawly generates a notice citing the exact laws in under 2 minutes.

Generate Legal Notice Now →

File a Consumer Court Complaint Against Specific Companies

If you know which company is at fault, check our specific complaint guides for the Grievance Officer contacts, escalation matrix, and sample complaint language:

Amazon Flipkart Zomato Swiggy Airtel Jio HDFC Bank ICICI Bank IRCTC Ola Uber Myntra

Frequently Asked Questions — Consumer Court Online Complaint

What is EDAAKHIL and how does it work for consumer court complaints? ▼

EDAAKHIL (edaakhil.nic.in) is the Government of India's official portal for filing Consumer Disputes Redressal Commission (CDRC) cases entirely online. Register, fill the complaint form, upload evidence, pay filing fee via UPI, and attend hearings by video call. No physical court visit needed until the final hearing.

Is it free to file a consumer court online complaint? ▼

The filing fee is ₹100 for claims up to ₹5 lakh — effectively free for most disputes. You also save the lawyer fee since you can self-represent under Section 35(1) of the Consumer Protection Act 2019. The only mandatory cost is ₹100.

Which District Consumer Court should I file my online complaint in? ▼

Under Section 34 of the Consumer Protection Act 2019, you can file in the district where the company has its registered office, OR where the cause of action arose, OR where you reside. This means you can file from your own city — you don't need to go to the company's city.

How do I file a consumer court online complaint in Karnataka? ▼

Use the national EDAAKHIL portal at edaakhil.nic.in and select the Karnataka District Consumer Disputes Redressal Commission for your city (e.g., Bengaluru Urban, Mysuru, Hubballi-Dharwad). The process is identical for all states. For state-level cases (claims ₹1–10 crore), the Karnataka Commission is at kscdrc.karnataka.gov.in.

Do I need a lawyer to file a consumer court complaint online? ▼

No. Section 35(1) of the Consumer Protection Act 2019 explicitly allows you to appear and argue on your own behalf. EDAAKHIL is designed for self-filing. Most consumers file without a lawyer for disputes under ₹10 lakh.

How long does a consumer court take to resolve a case? ▼

The Consumer Protection Act 2019 targets 3–5 months. In practice, District Commission cases take 6–12 months. However, if you send a strong legal notice first, most companies settle within 30 days to avoid court proceedings — saving you months of waiting.

What documents do I need to file a consumer court complaint online? ▼

You need: (1) Purchase invoice/order confirmation, (2) Screenshots of product description, (3) Photos or screenshots of the defect/problem, (4) All customer care chat transcripts and emails, (5) Grievance Officer complaint with acknowledgement, (6) Legal notice copy if sent, (7) Bank statement showing payment, (8) Aadhaar/PAN for identity. Upload all as PDF.

What happens after I file my complaint on EDAAKHIL? ▼

You receive a Diary Number instantly. The Registrar reviews and admits the complaint (7–15 days). Notice is served on the company. The company must respond within 30 days or risk an ex-parte order. Hearings are scheduled with video conferencing. Final order is passed and uploaded on EDAAKHIL. Compliance is enforced via an execution petition if needed.

I already filed on NCH. Can I also file on EDAAKHIL? ▼

Yes. NCH mediation and the Consumer Court are entirely separate. If NCH mediation fails, you are free to file on EDAAKHIL. Your NCH complaint correspondence is actually useful supporting evidence in the formal court case.